Please read the ‘Terms and Conditions’ carefully before clicking on 'i Agree’ and using our availing services provided by VCraft Labs Pvt. Ltd. (‘we’, ‘our’, ‘us’).
For the client:
We provide services as requested by the client , as agreed upon in the quotation sent to the client before initiating the service. Our company provides the Services subject to the following conditions.
1) Inputs provided by the client: The inputs shall be in the formats requested by us, post which we will be able to commence the work. VCraft Labs assumes that the client party holds the ownership for providing accurate inputs verified as per claims made for the property. VCraft Labs only reserves the right to provide visualisation service for those designs /plans and is not required to verify the legal status of the project information and claims shared.
2) Client refers to the Project owner/ authorised personnel who will serve as the point of contact on behalf of the client company and will hold the decision making authority on behalf of the client and will communicate on behalf of the client.
3) Output services requested by the clients- collectively known as ‘services’ will be confirmed via an email/ MoU from the client side along with the quotation acceptance confirmation by the client.
4) Quotation agreed upon by both parties shall serve as the final price for the services requested.
5) Payment options shall be netbanking/ DD.
As agreed by both parties, the components of the delivery process and their corresponding points of consideration are as follows:
Time: Until agreed otherwise, the standard time of delivery for the output services will be one at a time (in case of multiple service output requests) and the standard time taken fora unit service output will depend on the detail of the output requested, time of feedback delivery etc . The time of service delivery can be increased due to unforeseen circumstances like technical outages, official holidays, feedback delays etc.
Scope of Outputs: The Output services will be the services requested from us and agreed upon in the confirmation of quotation shared with the client. In case the client wishes to request modifications on the service outputs, the modifications will be charged extra according to the scale of the service requested. If the client wishes to request a new service from us, a new service request shall be created via an email request wherein a new quotation will be sent to the client for confirmation.
Service Output delivery: The service outputs provided will be as per the delivery process mentioned in these terms and the quotation sent before a confirmation from the client.
Payment Policy and procedure:
Until agreed otherwise, the payment procedure for the service request in question will be shared beforehand during the quotation confirmation and shall be agreed upon by both parties. It is required to make a 50% advance payment to commence the work. Upon completion of the service , a notification shall be sent to the client and the client is required to complete the remaining 50% payment to receive final output for services permissible for market use. The amount of payment shall be agreed upon at the time of quotation confirmation.
Quotation costs are subject to the scale of services rendered and the project plan details and stages of modifications. All cheques or net banking transfers shall be made to“VCraft Labs Private limited.”
All final links and files shall be delivered only against full and final settlement of all outstanding bills.
Hosting and support for the links include pricing in the quotation for 1 year, after which you can extend by paying maintenance charges.
The above cost does not include any hardware charges. for example VR Headsets. The scope of services delivered will be in detail in the quotation sent.
The onus of providing any additional media for aiding the VEZ creation is on the client. For example. Drone photography, post production , service charges etc will be levied on the client.
Service cancellation and refund: Once the quotation has been confirmed and a confirmation has been provided by the client, we treat your service request as ‘open’. While the project is in ‘Open’ status, our company follows a no cancellation and no refund policy.
Modification and Replacement policy: Incase the client wishes to request modifications for the service output, the modifications will be charged extra according to the scale of the service requested. If the client wishes to request a new service from us, a new service request shall be crated via an email request wherein a new quotation will be sent to the client for confirmation.
DISCLAIMER for the user :
The information being represented with the help of this medium i.e. this weblink and allied links ( to and from this link) is continually updated. By accessing this link and the information being represented with the help of this link and allied links arising to and from this link, the viewer/user confirms that the information including project / property/ apartment/ amenities/ community/nearby information, property brochures , marketing materials and any other information being represented here is being viewed is solely for informational purposes only and the viewer has not relied on this information for making any booking/purchase in any project of the Company. The Companies or officers from Client/ Realty Developers or Vcraft Labs shall not be liable for any consequence of any action taken by the viewer relying on such material/information on this link and allied links.
This disclaimer is applicable across the entire weblinks/ VEZs/ webpages / websites associated with this project, project developer, and all allied links for the purposes of displaying project information illustrated, promoted or created by Vcraft Labs. By using or accessing the links or allied links, you agree with the Disclaimer without any qualification or limitation.
Client/ Realty Group or Vcraft Labs reserves the right to add, alter or delete material from this link at any time and may, at any time, revise these Terms without notifying you. You are bound by any such amendments.
No information given under this link creates a warranty or expands the scope of any warranty that cannot be disclaimed under applicable law.
Your use of this link and information represented with this link is for information purposes only and solely at your own risk and does not form the part of any contract or offer. Design & Specifications being provided by the developer are subject to change without prior notice.
Computer generated images/ virtual experience zones are the artist’s impression and are being used as an indicative of the actual designs. The actual properties may vary from, and may be inconsistent with, such representations. Views/ representations of furniture and fixtures, surroundings, roads,/ VEZ of interiors and exteriors etc. are merely illustrative and shall not be construed to be available with the listed properties or as part of the offerings.
You are therefore required to go through the disclaimers and terms and conditions as included in various sources of references across this link, allied links, VEZ or the website of the project developer or it’s visualisation consultant Vcraft Labs and exercise due caution and independently verify all the details, including areas, amenities, furnishing, services, terms of sales, payments, images, materials, stock photography, virtual experience zones, information in VEZ, projections, details, descriptions and such other information currently available and/or displayed on this link, allied links, vcraft labs website or Client/ Realty developer linked website and other relevant terms independently with the sales team of Client/ Realty Group prior to concluding any decision for buying any unit(s) in any of the said projects
The contents of this link and allied links should be read along with the details as submitted to RERA by Client/ Realty Group and incase of an inaccuracy, the information published on RERA website shall always prevail.
In no event will Client/ Realty Developers or Vcraft Labs be liable for the following things arising from inaccuracies/ discrepancies in the information provided in this link, allied links or website of Client/ Realty Group or Vcraft Labs:
a) claim made by the users including seeking any cancellation/reimbursements
(b) for any error, falsity, or inaccuracy in the information provided herein or for any omission of information; (c) for any action taken, cost / expenses / losses incurred, by you or any other person, based on the information given on the portal; or (d) for any act or omission of the developers or any default or failure or breach on their part, including with respect to delivery of any services or amenities advertised and any delay in delivery or completion of the property
The information contained herein is believed to be correct but is not guaranteed. This website, weblink , allied weblinks and all project information available are a guide only and do not constitute an offer or contract.
Client/ Realty Developers and Vcraft Labs will in no circumstance be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use of data, arising out of or in connection with the use of this link, allied links or website of Vcraft Labs or Client/ Realty Developers.
Vcraft Labs does not and shall not be deemed to validate or confirm the veracity of the information being represented or guarantee its authenticity.
The developer/the Project may be required to register with the concerned authority under the Act and to otherwise comply with the Real Estate (Regulation and Development), 2016 (“Act”). We do not guarantee that the developer / Project has registered under the Act or is compliant with the same or his provided information compliant with the act. The user is responsible for independently verifying the information displayed.
We may contact you to solicit feedback of your experience , to provide you updates, responses for contacts created during your visit, or to provide any additional services that you would be eligible for, either as a customer or as a visitor.
There is no intention of violating any intellectual property or ancillary rights. If there is any violation, we request that the same be promptly brought to our attention. Vcraft Labs does not claim to own the information being displayed and only acts in its capacity as a visualisation consultant for the client.
Please note that this disclaimer is in addition to the provisions of any other disclaimer /terms / conditions listed on our website, this link and allied links for this project, Client/ Realty website or Vcraf Labs website.
Real Estate Regulatory Authority can revoke the registration of projects and agents if the information provided by the developers or the agents found to be incorrect or if they fail to comply with the rules & regulations of RERA. Vcraft Labs doesn’t take any responsibility for publishing such information which leads to inaccuracies in project information being published.
This policy explains what information is being collected and used over the course of service delivery and publishing for clients, and website/VEZ use for the users or when you otherwise interact with us online/ offline.
For the client: During the course of the service delivery, we receive comprehensive project information which is always treated as confidential until specified to launch, by the client. Vcraft Labs reserves the right to publish the client identity and services rendered on its’ platforms, promotional and marketing campaigns for market development, promotion etc. However, Vcraft Labs will not make false representations about the information being represented or share any client information/contact data with third parties without prior permission from the client.
We collect the information you provide us for VEZ Creation as well as the performance of the VEZ for your potential audience to continually optimise the service delivery
We collect the information you directly leave with Vcraft Labs or the property developer via contact forms, chat messages, email, when you submit a request etc. which include general contact details provided by you or otherwise shared with us with prior scope of work defined by the property developer. Vcraft Labs can also contact you for feedback, updates, promotions if such information has been shared by the property developer or us. Vcraft Labs assumes that the property developer has due permissions in place for sharing such client data.
We also collect analytical information relating to the service performance, device information, session details, user identifiers, browser information, login identifiers etc. in order to optimise our service delivery for the future.
We may use various technologies and third party tools to collect information, and this may include sending cookies to your computer or mobile device. This helps us track and identify performance aspects and improve our service outputs. If you prefer, you can usually choose to set your browser to remove stored cookies. Please note that doing so will negatively affect the performance of our services.
Use of Information
We may use information about you for various purposes, like improving websites, VEZs, service delivery, send notifications, updates, administrative messages, contact messages, sending information about promotions, rewards, news, interests, analyse trends, personalise experiences, other purposes etc.
Vcraft Labs is based in India and the information we collect is governed by Indian laws. By accessing or using our website and services like VEZ, or by otherwise providing information to us, you consent to the processing and transfer of information in India and other countries.
Sharing of Information :
With vendors, consultants , third party tools and other service providers who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law,rule or regulation
In connection with, or during negotiations of, any merger, sale of company assets,financing or acquisition of all or a portion of our business to another company
With your consent or at your direction, including if we notify you through our Websites that the information you provide will be shared in a particular manner and you provide such information.
We may also share aggregated or anonymized information that does not directly identify you.
Social Sharing features
The Websites may offer social sharing features and other integrated tools which let you share actions you take on VEZs with social media sites, IMs and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Vcraft Labs takes reasonable measures to help protect information we collect from you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Promotional Communications :
You may opt out of receiving promotional emails from Vcraft Labs by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account, projects of interest or our ongoing business relations.
Vcraft Labs uses internal/ third party analytics tools to access , record and report data regarding user information of services being browsed. This data shall be shared with the property developer who owns the services rendered for promotional and marketing purposes. VCraft Labs can also use this data for its personal marketing development and promotional activities and undertaking analytical activities that will enhance user and client experience in the future. However, no such data shall be shared with any third party with no access in this workflow except the third party tools used to access , store and report the data being created and the services rendered.
1) Data protection: Any confidential information shared with VCraft labs pertaining to project information pre launch or any other confidential information like payment information , billing addresses etc. will not be shared with any third party except the ones involved in the service delivery. However, Vcraft Labs holds the right to use client identification and details of services rendered for promotional and marketing purposes and user base data for service optimisation, feedback, notifications, updates etc..
User/client data except all confidential data mentioned above shall be used for market development purposes and internal optimisation of service delivery as per the discretion of Vcraft Labs .
Secure connections ( for transmission of information ), data center and network architecture are in place to facilitate a safe and secure information transmission,processing and storage of user data using state of the art technology and tools available in the market.
2) All project/design plans shared with VCraft labs belong to the client. VCraft Labs shall only use this information for delivering the output.
3) VCraft Labs permits the client to use the generated output for publishing/ promotional purposes for their personal or professional use and Vcraft Labs is also free to use the outputs generated for VCraft Lab’s promotional and professional use. In no manner, shall the client pose as the illustrator /creator of the VEZ/ other services being provided by Vcraft Labs.
Right to deny/terminate services: VCraft Labs reserves the right to terminate/disable your association with the company and access to VCraft Labs services and solutions incase the company observes abusive activity on part of the clients which hampers the functioning of VCraft Labs. Scope of abusive activities will be defined by VCraft Labs and the termination of account and services will be at the sole discretion of VCraft Labs.
VCraft Labs expects the inputs shared with them to be the intellectual property of the client who is claiming the input files and assumes that the ownership/copyright for said inputs belong to the client. In any event that the client uses design/plans that re not original, VCraft Labs will not be liable to generate service outputs on the said inputs and can deny service to the client.
The client agrees to use the service generated as per the scope of work for both online and offline purposes, in and outside India after obtaining due permissions , the onus for which lies with the client and their legal team. The client is free to use them for personal/ public use, as per their own wish, in a legal manner, and also provides VCraft Labs the license right to use the same for promotional/marketing purposes. In case the client has concerns regarding VCraft Labs using their service outputs , the client must explicitly state so during their time of association in written , to the company before the confirmation of services being provided.
Permissions for use and share of content from user end: Users provide some information voluntarily to client sales offices or leads forms for subscription to property to receive information about the property they express an interest in. In such events, Vcraft Labs reserves the right to receive this data from the property developer assuming the developer has all permissions in place to use/share this information and Vcraft labs can use this data for providing project notifications, updates, VEZ change messages to the client. Vcraft labs also has the right to use these data internally for improving user experience, service performance etc. as well as for external marketing development and promotional purposes. Further, third party tools being used by vcraft Labs will also collect certain user information for service delivery. Vcraft labs has no control over the same.
Intellectual Property :
Vcraft Labs only acts as a service provider using third party tools and softwares and Vcraft Labs employees to create illustrations of the project plans as per the information provided by the project developers. Vcraft Labs does not take any responsibility to verify the accuracy of the information being represented or the legal status and liability of the project and property developer. The property developer owns full responsibility for distribution and use of the service outputs created by Vcraft Labs.
Vcraft labs also does not own the third party softwares used to create the illustrations of the project designs and plans.
We do not own the content information being presented via the services rendered to the client. Vcraft Labs will periodically update the content as suggested by the property developer and holds no authority on the schedule/information for the same.
You are not permitted to use the Services for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction or make improper and inaccurate representations on behalf of Vcraft Labs or the clients served by Vcraft Labs. The client information used by VCraft Labs , such as property information are subject to copyright laws. VCraft Labs does not own and is not liable for any design flaws that might have sourced at the time of design/plan concept or the losses arising from the same.
However, in the event of a third party claiming a copyright infringement of the inputs which were protected works sent by the client, VCraft Labs holds the right to terminate services offered by the company and un-publish the services offered as per its discretion .
The client is not permitted to use the service outputs until the final service output is provided and all payments have been closed.
Scope of Services:
VCraft Labs provides services which are requested and confirmed as per the quotation and any modifications to the service request shall only be initiated upon confirmation from both parties and with due payment for the modifications.
For any third-party links on VCraft Labs, we are not responsible for any third party websites that you link to. The client will be responsible for reading and agreeing to the terms and conditions of third-party websites.
Any further changes in the terms and conditions shall be made automatically and the onus is on the user to read the terms.
The prices may be subject to revision spending on scope of work, detailing, complexity of representation, modifications etc. and will be decided as per the agreed quotation sent to the client. The services will be provided at the prices mentioned in the quotation in accordance with the tax structure as per the date mentioned on the service quotation.
Governing Law and Jurisdiction
By accessing and/or using the Online Services, you agree that such access and/or use, as well as these Terms and Conditions of Access shall be governed by, and construed in accordance with, the laws of India and you agree to submit to the non-exclusive jurisdiction of the courts of Jammu & Kashmir, India.
Registration and terms of registration:
The client will be registered only as per the their own wish, after agreeing to the terms and conditions laid down here and will then be able to access/request services.
Vcraft Labs has the responsibility for obtaining the licenses for the softwares and tools being used to create services. The client has the onus of obtaining licenses for the platforms they publish and they use the services on.
The onus of compliance verification, legal verification, RERA verification of property being illustrated lies with the client.
Vcraft Labs has no intention of violating any intellectual property or ancillary rights. If there is any violation, we request that the same be promptly brought to our attention.
By using or accessing this link and allied links, users agree that the display of any content on this website (including any RERA related information, project and developer brands, names and logos, images, plans, layout, size, cost, videos, text contents, VEZs etc.) relating to the projects developed, built, owned, promoted or marketed by any third party is not to be construed as association of Vcraft Labs for such project or party. Display of such content is not to be understood as such party's endorsement or association with Vcraft Labs. All content relating to such project and/ or party are provided solely for the purpose of information and reference.